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    Training and Personal Certification

    PECB ISO/IEC 20000 Lead Implementer

    High Value Training

    How We
    Can Help

    The ISO/IEC 20000 Lead Implementer training course enables you to develop the necessary expertise to support an organization in establishing, implementing, managing and maintaining a Service Management System (SMS) based on the requirements of the ISO/IEC 20000-1 standard.

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    Why should you attend?

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    Take the Training

    During this training course, you will also explore the different components of an SMS, which help in improving the quality of the services provided and delivered by an organization, and thus increase its customer satisfaction and overall performance.

    Get Recognized

    After mastering all the necessary concepts of a Service Management System based on the ISO/IEC 20000-1 standard, you can sit for the exam and, if you successfully pass the exam, you can apply for a “PECB Certified ISO/IEC 20000 Lead Implementer” credential.
    By holding a PECB Lead Implementer certificate, you will be able to demonstrate that you have the practical knowledge and professional capabilities to implement, manage and maintain an organization’s SMS based on the ISO/IEC 20000-1 standard.

    All Details Here

    Hit the button below to download a complete description of the training, including course agenda, competency domains, certification requirements and exam details.

    Download Complete Course Outline
    download training outline

    Who should attend?

    Develop Human Capital

    Managers or consultants involved in the implementation of a Service Management System (SMS) in an organization
    Project managers or consultants wishing to master the Service Management System implementation process
    Individuals responsible for maintaining conformity to the requirements of the ISO/IEC 20000-1 standard
    Expert advisors seeking to master the implementation of a Service Management System

    5 training days - 31 CPD Credits

    Certification fees included in the exam price

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    How You Achieve Mastery

    Educational Approach

    This training course is based on both theory and best practices used in the implementation of a SMS as per the requirements of the ISO/IEC 20000-1 standard.Lecture sessions are illustrated with questions and examples.Practice tests are similar to the certification exam.

    Course Agenda Innovation Waypoint

    Course Agenda

    • Day 1: Introduction to ISO/IEC 20000 series and initiation of the SMS implementation
    • Day 2: Planning the implementation of the SMS
    • Day 3: Implementation of the SMS
    • Day 4: SMS monitoring, continual improvement and preparation for the certification audit
    • Day 5: Certification Exam

    Learning objectives

    Discover your new abilities

    • Master the concepts, approaches, methods and techniques used for the implementation and effective management of an SMS
    Acknowledge the correlation between ISO/IEC 20000-1, ISO/IEC 20000-2 and other standards and regulatory frameworks
    Learn how to interpret the ISO/IEC 20000-1 requirements in the specific context of an organization
    Learn how to support an organization in effectively planning, implementing, managing, monitoring and maintaining an SMS
    Acquire the expertise to advise an organization in implementing Service Management System best practices
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