Training and Personal Certification
PECB ISO/IEC 20000 Lead Implementer
High Value Training
How We
Can Help
The ISO/IEC 20000 Lead Implementer training course enables you to develop the necessary expertise to support an organization in establishing, implementing, managing and maintaining a Service Management System (SMS) based on the requirements of the ISO/IEC 20000-1 standard.
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Why should you attend?
Take the Training
During this training course, you will also explore the different components of an SMS, which help in improving the quality of the services provided and delivered by an organization, and thus increase its customer satisfaction and overall performance.
Get Recognized
After mastering all the necessary concepts of a Service Management System based on the ISO/IEC 20000-1 standard, you can sit for the exam and, if you successfully pass the exam, you can apply for a “PECB Certified ISO/IEC 20000 Lead Implementer” credential.
By holding a PECB Lead Implementer certificate, you will be able to demonstrate that you have the practical knowledge and professional capabilities to implement, manage and maintain an organization’s SMS based on the ISO/IEC 20000-1 standard.
All Details Here
Hit the button below to download a complete description of the training, including course agenda, competency domains, certification requirements and exam details.
Who should attend?
Develop Human Capital
5 training days - 31 CPD Credits
Certification fees included in the exam price
How You Achieve Mastery
Educational Approach
This training course is based on both theory and best practices used in the implementation of a SMS as per the requirements of the ISO/IEC 20000-1 standard.Lecture sessions are illustrated with questions and examples.Practice tests are similar to the certification exam.
Course Agenda
- Day 1: Introduction to ISO/IEC 20000 series and initiation of the SMS implementation
- Day 2: Planning the implementation of the SMS
- Day 3: Implementation of the SMS
- Day 4: SMS monitoring, continual improvement and preparation for the certification audit
- Day 5: Certification Exam
Learning objectives
Discover your new abilities
- Master the concepts, approaches, methods and techniques used for the implementation and effective management of an SMS
