Training and Personal Certification

PECB ISO/IEC 20000 Lead Auditor

High Value Training

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Can Help

ISO/IEC 20000 Lead Auditor training course enables you to develop the necessary expertise to perform a Service Management System (SMS) audit by applying widely recognized audit principles, procedures and techniques

reach new heights

Why should you attend?

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Take the Training

During this training course, you will acquire the knowledge and skills to plan and carry out internal and external audits in compliance with ISO 19011 and ISO/IEC 17021-1 certification process.

Based on practical exercises, you will be able to master audit techniques and become competent to manage an audit program, audit team, communication with customers, and conflict resolution.

Get Recognized

After acquiring the necessary expertise to perform this audit, you can sit for the exam and apply for a “PECB Certified ISO/IEC 20000 Lead Auditor” credential. By holding a PECB Lead Auditor Certificate, you will demonstrate that you have the capabilities and competencies to audit organizations based on best practices.

All Details Here

Hit the button below to download a complete description of the training, including course agenda, competency domains, certification requirements and exam details.

Who should attend?

Develop Human Capital

Auditors seeking to perform and lead a Service Management System (SMS) certification audits
Managers or consultants seeking to master a service management system audit process
Individuals responsible for maintaining conformance with SMS requirements
Technical experts seeking to prepare for a service management system audit

5 training days - 31 CPD Credits

How You Achieve Mastery

Educational Approach

Lecture sessions are illustrated with practical questions and examples. Practical exercises include examples and discussions. The participants are encouraged to intercommunicate and engage in discussions and exercises. Exercise questions are similar to the certification exam questions.

Course Agenda Innovation Waypoint

Course Agenda

Learning objectives

Discover your new abilities

Understand an auditor’s role to: plan, lead and follow-up on a management system audit in accordance with ISO 19011.
Learn how to lead an audit and audit team
Learn how to interpret the requirements of ISO/IEC 20000-1 in the context of an SMS audit.
Acquire the competencies of an auditor to: plan an audit, lead an audit, draft reports, and follow-up on an audit in compliance with ISO 19011Acquire the competencies of an auditor to: plan an audit, lead an audit, draft reports, and follow-up on an audit in compliance with ISO 19011.

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